Position Summary

The Client Services Coordinator will be the first point of contact for clients as well as volunteers in Greensboro.  She will provide administrative, client, and volunteer support. Responsibilities include: Assist in coordinating and scheduling classes, welcome and receive clients; schedule client appointments; conduct client appointments as needed; answer, screen, and forward calls; perform clerical duties, such as data entry, filing, copying, and faxing; and other duties as assigned.

Reports to: Health and Client Services Director (Primary), Executive Director (Secondary)

Manages: Related Volunteers

Hours: 25/week (Part-Time)

Pay: Based on experience

Holidays and Benefits: 12 paid holidays (5 hours/holiday); 5 hours per month accrual of Paid Time Off (PTO); Retirement option (SIMPLE IRA) after one year of employment matched up to 3%

Position Competencies

1. Communicate clearly and interact in a professional, positive, welcoming manner with staff, volunteer team leaders and members, and clients
2. Ability to create, implement, and improve systems related to the position; analytical
3. Detail-oriented and thorough with an eye for excellence
4. Self-starter (driven), taking responsibility to go beyond daily tasks when necessary without immediate oversight
5. Able to manage multiple tasks at the same time; prioritizes responsibilities
6. Able to identify and develop emerging leaders for volunteer teams, ensuring teams are well-staffed and well-prepared
7. Available and willing to counsel volunteers and give sound, biblical advice that aligns with center beliefs
8. Give accurate information regarding our services and services in the community
9. Ability to create, implement, and improve systems related to the position

Qualifications for Employment

• Must be a committed Christian demonstrating a personal relationship with Jesus Christ as Savior and Lord, including membership in good-standing and attendance of a local church
• Must be female
• Exhibit strong commitment and dedication to the pro-life position and sexual purity
• Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and policies of The Pregnancy Network
• Have experience in administrative duties
• Have at least one year of experience as a volunteer in some ministry capacity
• Have a high school diploma or GED
• Flexible schedule to be available Tuesday and Thursday nights as well as some weekends
• Able to learn and navigate client management and online scheduling systems
• Familiar with Microsoft Office and Google Suite and ability to help create PowerPoint Presentations when needed.

General Expectations

• Must be flexible in an ever-changing, ever-growing organization that requires continual adjustment
• Honest with regard to personal situations that may affect work, or honest about limitations that may affect work, and honest feedback about the organization
• Be in constant pursuit of humility so that you think of others as more important than yourself (Phil. 2:3)
• Strong communication and interpersonal skills with a friendly disposition
• Maintain a high level of excellence and professionalism
• Take responsibility for actions and follows instructions
• Be available to work some nights and weekends, as needed
• Must attend all fundraising events
• Must be punctual and organized
• Strong sense of initiative, with the ability to manage a variety of responsibilities at the same time
• Promotes compassion and acts with integrity
• Comfortable sharing the Gospel (one-on-one or group setting)
• Goes above and beyond to serve clients and to develop and serve volunteers 

Essential Responsibilities of the Position

• Client Advocacy

1. Work with Health and Client Services Director and  staff to serve every client or potential client with compassion and excellence
2. Lead client appointments as an advocate, communicating abortion information, Sexual Risk Avoidance information, and the gospel in a clear and helpful way
3. Articulate and utilize TPN’s resources and offer community resources, as needed
4. Complete  all paperwork completely and accurately through EHR system

• Reception of Clients

1. Warmly welcome and check in clients, schedule appointments, make appointment openings, etc. 
2. Open and close the Client Services area, check voicemails, answer the phone, transfer calls, greet people at the door, and accept non-monetary donations
3. Follow up with clients, and contact them as needed 
4. Help maintain the cleanliness of client areas

• Volunteer Support

1. Welcome volunteers upon arrival and help them navigate their next steps
2. Make preparations for volunteers before each of their shifts
3. Work with Volunteer Coordinator to recruit and develop volunteers and volunteer teams for administration, classes and mentorship, and peer advocacy; continually find new ways to train and empower volunteer team members and leaders to lead other volunteers for effective ministry
4. Articulate the mission and vision of TPN and its classes and programs while onboarding volunteers
5. Offer ongoing support and encouragement to volunteers

• Administrative Support

1. Maintain an online database for appointment request forms to call and schedule clients daily
2. Help with the distribution of Resource Room donations to class participants
3. Help take notes and set up Zoom meetings for staff and classes
4. Make preparations for admin volunteers before each of their shifts
5. Offer support to the entire office staff (screen and forward calls, help with mailers, accept non-monetary donations, distribute baby bottles, etc.)
6. Other administrative duties as assigned

• Resource Room

1. Maintain inventory of Resource Room items to stay informed on items that need to be replenished
2. Make preparations for Resource Room volunteers before each of their shifts
3. Make sure all Resource Room donations are sorted and unwanted items are sent to a donation facility 
4. Help prepare client participation incentives for Pregnancy 101 & Parenting 101 classes
5. Maintain the organization and cleanliness of the Resource Room at all times

Please send a resume and cover letter to Angela Jackson, Executive Director of Health and Client Services (ajackson@thepregnancynetwork.org) by October 31.