Position Summary

Reports to: Spanish Client Services Manager(Primary);  Executive Director of Health and Client Services (Secondary)

Manages:  Volunteers

Pay/Hours: Part-time 25 hours per week

Holidays and Benefits: 12 paid holidays; paid time off (PTO) with accrual and certain carry-over by year; Retirement option (SIMPLE IRA) after 1 year of employment matched up to 3%; no health benefits

Position Competencies

1. Communicate clearly and interact professionally with staff, volunteers, and clients in a way that conveys the mission and vision of The Pregnancy Network
2. Give accurate information regarding our services and services in the community
3. Ability to create, implement, and improve systems related to the position
4. Detail-oriented and thorough
5. Self-starter (driven); takes responsibility to go beyond daily tasks when necessary without immediate oversight
6. Able to manage multiple tasks at the same time; prioritizes responsibilities
7. Able to identify and develop emerging leaders for volunteer teams, ensuring teams are well-staffed and well-prepared
8. Able to identify, create, and implement social services available to women in the community

Qualifications for Employment

• Must be female
• Must be fluent in Spanish; Medical Interpreter Certification preferred 
• Must be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord, including membership in good standing, and attendance of a local church
• Exhibit strong commitment and dedication to the life-affirming position and sexual purity
• Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and policies of the Care Center
• Experience in case management in a social work setting is preferred
• Exhibit skills in interpersonal communication as part of a staff team with clients
• Bachelor’s or master’s degree in related field(s) (i.e., Public Health, Social Work, Counseling, preferred)

General Expectations

• Must be flexible in an ever-changing, ever-growing organization that requires continual adjustment
• Honest about personal situations that may affect work, or sincere about limitations that may affect work, and honest feedback about the organization
• Be in constant pursuit of humility so that you think of others as more important than yourself (Phil. 2:3)
• Strong communication and interpersonal skills
• Understand effective community outreach tactics
• Maintaining a high level of excellence and professionalism
• Be available to work some nights and weekends, as needed; attend all fundraising events
• Maintain a leadership mindset to create a healthy culture within the organization

Essential Responsibilities of the Position

• Case Management Coordinator Responsibilities

1. 1. 1. Receive referrals from Spanish Client Services Manager and/or Nursing Director and community partners to assess a client’s needs that are outside the center’s immediate scope of services.
      2. Perform an intake and needs assessment of a client’s immediate needs and goals in conjunction with building a relationship for ongoing help and support.
      3. Develop an individualized service plan and assist the client in taking the initial steps toward progress in defined areas (job hunting, housing, education, etc.)
      4. Develop successful partnerships with vital social service organizations and businesses to provide clients with needed referrals (i,e., DSS, Health Department, adoption agencies, homeless shelters, domestic violence shelters, etc.)
      5. Support a client in navigating the application process to referring agencies.
      6. Monitor the client’s progress through frequent follow-up, possibly for as long as 2 years.
      7. Keep detailed records of client-related expenses and required documentation required for reports.

• Client Services Coordinator Responsibilities 

1. 1. Work with Health and Client Services departments to serve with compassion and excellence.
   2. Check-in clients, schedule appointments, make appointment openings, etc. 
   3. Open and close client area, check voicemails, answer the phone, transfer calls, and greet visitors at the door.
   4. Prepare appointments, send text reminders, follow up with carry clients, and contact them as needed. 
   5. Keep track of various paperwork and make copies when needed; remain up-to-date on data entry
   6. Help maintain the cleanliness of client areas
   7. Serve if needed as an advocate during client appointments. 
   8. Articulate and utilize TPN’s resources and offer community resources, as needed.
   9. Work with the Volunteer Coordinator to recruit and develop volunteers and volunteer teams for administration, classes and mentorship, and peer advocacy; continually find new ways to train and empower volunteer team members and leaders to lead other volunteers for effective ministry.
   10. Assist Spanish Client Services Manager with classes and mentorship programs for Spanish-speaking clients.

Please send a resume and cover letter to Angela Jackson, Executive Director of Health and Client Services (ajackson@thepregnancynetwork.org), by March 31.