Hiring: Client Services Receptionist

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We are currently looking for a Client Services Receptionist. Please see the position description below for details. If you are interested in applying, please contact our Associate Executive Director, Carter Mundy, by filling out the contact form below. Carter will respond within a week to communicate next-steps in the process.

Position Summary

The Receptionist will be the first point of contact for clients and some donors, as well as provide administrative support across the organization. Responsibilities include welcoming and receiving clients; checking clients in and out of appointments; answering, screening, and forwarding calls; scheduling client appointments; conducting client appointments when necessary; performing clerical duties, such as filing, copying, faxing, etc.; providing support for facilities management, as needed; performing other duties as assigned.

Reports to: Client Services Director (Primary), Executive Director (Secondary)

Hours: 25 hours/week

Pay: $10-$11 (based on experience)

Holidays and Benefits: 12 paid holidays (5 hours/holiday); 5 hours per month accrual of Paid Time Off (PTO); Retirement option (SIMPLE IRA) after 1 year of employment matched up to 3%

Position Competencies

1. Interacts in a professional and kind manner with staff, volunteers and clients
2. Gives accurate information regarding our services
3. Goes above and beyond to serve clients
4. Excellent communication and administrative skills
5. Detail-oriented and thorough

Qualifications for Employment

• Must be a committed Christian demonstrating a personal relationship with Jesus Christ as Savior and Lord, including membership in good-standing and attendance of a local church
• Exhibit strong commitment and dedication to the pro-life position and sexual purity
• Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and policies of the Care Center
• Have some experience in reception
• Have at least one year of experience as a volunteer in some ministry capacity
• Have a high school diploma or GED
• Flexible schedule to be available Tuesday and/or Thursday nights
• Able to learn and navigate client management and scheduling systems online
• Familiar with Google applications (Gmail, Gdocs, Gsheets, etc.)

General Expectations

• Must be flexible in an ever-changing, ever-growing organization that requires continual adjustment
• Honest with regard to personal situations that may affect work, or honest about limitations that may affect work, and honest feedback about the organization
• Be in constant pursuit of humility so that you think of others as more important than yourself (Phil. 2:3)
• Strong communication and interpersonal skills with a friendly disposition
• Maintaining a high level of excellence and professionalism
• Takes responsibility for actions and follows instructions
• Be available to work some nights and weekends, as needed
• Must attend all fundraising events
• Must be punctual, organized, and keep a record of work hours
• Strong sense of initiative, with the ability to manage a variety responsibilities at the same time
• Promotes compassion and acts with integrity

Essential Responsibilities of the Position

• Client Relations

1. 1. 1. Works with Client Services Director and supporting staff to serve every client or potential client with compassion and excellence
      2. Check in clients, schedule appointments, make appointment openings, etc.
      3. Check voicemails, answer the phone, transfer calls, greet people at the door, and accept non-monetary donations
      4. Articulate and utilize GPCC’s resources and offer community resources, as needed

• Admin Support for Client Services

1. 1. Prepare appointments, send text reminders, follow-up with clients, and contact them, as needed
   2. Keep track of various paperwork and make copies when needed
   3. Remain up-to-date on data entry and filing away client charts
   4. Help with any other administrative needs

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